How to Reset a Forgotten Password
Securely regain access to your Averisys account if you have forgotten your password.
Step 1: Go to the Login Page
- Visit the Averisys Platform website.
- Click the Log In button.
Step 2: Click “Forgot Password?”
- On the login form, look for the Forgot Password? link (below the password field).
- Click the link.
Step 3: Enter Your Registered Email
- Enter the username or email address associated with your account.
- Click Send reset code.
Step 4: Check Your Email
- Open your email inbox and look for a password reset email from Averisys.
- If you don’t see it, check your spam or junk folder.
Step 5: Follow the Reset Link
- Open the email and copy the reset code.
- Return to the login screen to enter the code.
Step 6: Set a New Password
- Enter the reset code on the login screen.
- Enter a new, secure password.
- Confirm the new password by re-entering it.
- Click Update password.
Step 7: Log In with Your New Password
- Return to the login page.
- Enter your username and new password to access your account.
Troubleshooting
- If you do not receive the reset email within a few minutes, try resending it.
- Make sure you are using the correct email address associated with your account.
If something does not work as described
Screens are updated as the platform changes, so a button may sit in a slightly different place than the wording above suggests. When that happens, the AI assistant inside the platform is the fastest way forward: it can see the page being worked on and answer in context, at any hour. Ask it what a message means, why a file was rejected, or which step comes next.
Most problems in this part of the workflow come from the data rather than the platform. Column headers that repeat, numbers stored as text, blank rows at the bottom of a file, and inconsistent category labels are the usual causes. Checking those four things resolves the majority of failed uploads and unexpected results before any further troubleshooting is needed.
For anything that still does not resolve, email support@averisysanalytics.com with the guide title, the step reached, and what appeared instead of the expected result. Including the file name and a screenshot usually means the issue is answered in the first reply. Related instructions are listed in the full platform guide, and common questions are collected in the support FAQ.