What is Network Performance Analytics?

Quality metrics tied to churn

Not every degradation costs customers equally. The analysis measures how each quality problem relates to complaints, downgrade, and cancellation, and reports which ones customers actually leave over.

Where to invest first

Capital is finite. What-if scenarios estimate the churn and revenue effect of fixing each site, region, or fault class, ranked by expected return, so an upgrade plan can be defended with numbers.

Complaints and call transcripts

Support conversations describe the experience the metrics miss. Language models group complaint text into themes, score sentiment, and align each theme with the network events that preceded it.

Predicting problems and cancellations

Models forecast traffic and capacity pressure and score customers for churn risk with the timing attached, so retention contact happens before the cancellation call.

Reporting across teams

Network, care, and commercial teams read the same plain-English interpretation, with accuracy and confidence stated and a recommended action. A free trial is available without a credit card.

Frequently asked questions